Outdoor Furniture Warranty Information

Thank you for your purchase of Emerald Home Furnishing’s product. We are proud to be an industry leader in both quality and fashion. Our furniture is designed with comfort and durability in mind. We have taken every effort to ensure our product fulfills expectations you may have of quality furniture.


Care and Maintenance

We recommend regular cleaning using mild soap and water, a cloth or a soft bristle brush.

We do not recommend using solvents, undiluted bleach, or strong janitorial products.

Please try products on a small inconspicuous area to test its effectiveness and appearance.


Emerald Outdoor Limited Warranty

Emerald Outdoor provides you, the original purchaser, with furniture that is free from defects in material and workmanship. We take special care in manufacturing our outdoor furniture and use the latest technologies and materials available to provide years of worry free use.


3 Year Residential Warranty

Aluminum and Cast Aluminum Frames against breakage
Outdoor Resin Wicker against breakage
Frame Finishes against bubbling and peeling
Recliner Mechanisms against failure
Extension Table Mechanisms against failure
Teak Table breakage


1 Year Residential Warranty

Cushion Seams and Sling Seams

The following items are NOT covered in this warranty: freight and shipping damage; improper care and maintenance; abuse; freezing or mildew damage; normal wear and tear, including fading, vinyl strap and sling stretching; glass breakage; normal wearing of nylon glides; acts of nature or God; normal aging of teak, including small cracks (crazing) and color changes.


Disclaimer

This warranty is in lieu of any implied or expressed warranty. Implied warranties, including any warranty of merchantability imposed on the sale of this furniture under State Law, are limited to the stated warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.


Claim Info

If your patio furniture fails, and is listed under the aforementioned coverages, Emerald Outdoor will replace or repair the piece; at our sole discretion.

In the case of discontinued items or fabrics, we will offer you an item of similar appearance and value. Emerald Outdoor will be responsible for freight of replacement or repaired items for a period of (1) one year. Proof of purchase is required for all warranty claims.


Recycled Teak Table Care & Maintenance


A few things to know about your teak table:

Every teak table’s appearance will appear slightly different than pictured or shown. Packaging affects the color, but it will return to its natural color within a short period of time depending on its exposure to light and moisture. Being a recycled table, the beauty of the table is in its uniqueness. The defects, plugs, authentic distressing and color variation add to the charm of your table.

Over time the surface can develop small cracks, especially on the end grains. This is a natural process and will not affect the strength or durability of the teak table.

Left to its natural aging process, your table will soften to a silvery grey. There are products on the market that clean, protect and customize the color of your teak table. Do not leave your table in standing water or grass as this can affect the life of the timber.


Cleaning:

Your table is low maintenance, but should be washed periodically to clean the surface of dirt and grime. This will inhibit mildew growth as it breeds on dirt. Black mildew spots may be removed with a mixture of a dilute bleach solution using 1/2 cup of chlorine bleach per gallon of water and mild dish soaps. Be sure to wear gloves and eye protection to avoid injury. A soft bristle brush will be effective in removing dirt and debris. Please rinse your table with fresh water and let air dry. Be sure to wash the area of cleaning to remove bleach water from the area. We do not recommend pressure washing.


Maintenance:

The look of your teak table is customizable. There are products in the market place that clean and protect your table from water stains with a water based sealant. Whiteners that lighten, patinizers that slow the silver greying process, and instant grey which creates a soft patina as your table has aged for years. We discourage the use of teak oil.

Candle wax can be removed by placing brown paper over wax and pressing with a warm iron. This will melt wax, drawing it out of the wood and onto the paper.

Grease spots are a natural feature of teak and should gradually disappear after being exposed to light. However, should you wish to remove these blemishes, we recommend using a degreasing agent and gently scrubbing with a brush. Rinse off with clean water.

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